At DustyModz, customer satisfaction is important to us. However, due to the nature of digital products, we have specific guidelines regarding refunds. Please review this policy carefully before making any purchases on https://dustymodz.com.
1. Digital Product Sales Are Final
All sales of digital products (including mods, scripts, and virtual goods) are final and non-refundable. Once a digital product has been delivered or downloaded, we cannot offer a refund due to the immediate access to the product and its nature.
2. Eligibility for Refunds
Under certain circumstances, we may consider a refund, but only in the following situations:
Product Not Delivered: If you did not receive the digital product after a confirmed purchase due to a technical issue on our end, please contact us within 7 days of your purchase. We will work to resolve the issue or offer a refund if the product cannot be delivered.
Defective Products: If the product is defective, and the defect is confirmed by our support team after investigation, we may issue a refund. You must notify us of the defect within 7 days of purchase and provide details of the issue. Please note that a “defective product” does not include dissatisfaction with the product’s functionality or features unless it clearly does not work as described.
Unauthorized Purchases: If you believe a purchase was made without your permission, please contact us immediately. We may investigate and, if the claim is valid, offer a refund.
3. Non-Refundable Situations
We do not offer refunds in the following cases:
Change of mind or mistaken purchases.
Failure to follow the product installation instructions or incompatibility with your platform.
Use of the product for unintended purposes or with platforms other than those specified.
Misuse or abuse of the product in ways not recommended by DustyModz.
4. Requesting a Refund
To request a refund, please contact our support team at https://discord.gg/dustymodz with the following information:
Order number
Product name
Description of the issue or reason for refund request
Any relevant screenshots or documentation of the issue
We aim to respond to refund requests within 5-7 business days. Refunds will only be issued to the original payment method used during the purchase.
5. Chargebacks
If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and deny any future purchases from our Site.
6. Amendments to the Policy
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on this page. We recommend reviewing this policy periodically for any updates.
